WAXmd Policies

GENERAL SALON POLICIES / REFUND POLICIES

PRODUCTS & SERVICES
We will issue a full refund at the original purchase price for products returned within 30 days with the original receipt. Products must be in new, unused condition with unbroken seal, and unopened packaging. We do not offer refunds or store credit for opened products and performed services. If you have an issue with a product you purchased or service you received, please contact the salon and our front desk will email management. Management will then contact you within 24-48 hours.

PACKAGES CANCELLATION POLICY
If package is cancelled within 30 days- WAXmd will charge you full price for visits already used and issue a store credit for any of the remaining balance in the form of original payment. Packages cannot be transferred to additional locations, other guests and cannot be used by anyone other than the purchaser on contract.

TOUCH UP POLICY
WAXING SERVICES: WAXmd offers a 3 day performance policy on all waxing services. If we fail to remove all unwanted hair while performing a service for a guest, we will gladly touch up the serviced area and / or redo a “waxing” service performed by the original Esthetician at no charge.

*if the third day should occur on a day we are closed, we will perform on the next business day.

LATE POLICY
If you are more than 5 minutes late for your reservation, you will be marked as a no show and we may have to reschedule all or part of your services. If you know that you are going to be running late, we ask that you call and let us know so that we can reschedule your reservation to best accommodate you.

CANCELLATION AND NO SHOW POLICY
We know that life happens.  If you cannot make it to your appointment, please call to cancel at least 1 hours prior to the appointment.  If you are more than 5 minutes late to your appointment, you will be considered a “no-show”.  Repeated cancellations or no shows may lead to placement as “walk-in only” status.  Walk-in only guests may book appointments when present at the salon and in need of service.  They cannot book online or via telephone for a period of 3 months. 

CHECK POLICY
We do not accept personal checks
Acceptable Payment Forms: Amex, Visa, MasterCard, Discover & Cash

*personal checks are never accepted unless authorized by Management in advance

WAX ROOM POLICY AND CLIENT ETIQUET

In order to best serve your needs:

  1. We ask that you please arrive 5 minutes early to your appointments. First time clients, please arrive 10 minutes early to fill out the necessary paperwork. If you need to use the restroom, please do so before being called back for your scheduled service. Please do not wait until the esthetician calls you back. Doing so will take time away from your requested and additional service (s).

  2. ONLY the guest and the esthetician are allowed in the waxing room while a service is being performed. Minors (under the age 18) must have a parent present to sign for their services. Clients 15 years or younger may be accompanied in the waxing room by their parent or legal guardian.

  3. Small children may not be left alone in the front waiting room unattended. They may be in the wax room with the parent receiving a service BUT the esthetician providing the service has the right to refuse service if the children interfere with the treatment. To prevent this, we ask that small children attending their parent’s service be in a car seat or stroller.